Like most people, any good experience I’ve had with customer service from a huge company like Verizon/ATT/DirecTV has been buried under the mountains of horseshit that make up the majority of my interactions with said behemoth hell-spawn companies. This past week has consisted of the horseshit variety.
Our modem broke last Tuesday night, so Verizon supposedly sent us a new one, which we never got. UPS “left it on the doorstep,” apparently. So they’re sending us a new one for free (after some negotiating), and it should be here by Friday. That’ll be ten days without internet at home. We can’t ask for a refund of the time we’ve gone without internet until we get internet back. They don’t know what happened to the $80 credit I’m supposed to have already received due to being wrongly signed up for Starz and Games Unlimited. They don’t know why I haven’t been charged for March’s service. I have spent (cumulative, over the course of four calls) 106 minutes on the phone with Verizon to discover they are clueless about my account which they control, and inept at fixing the problems they create. And I am fresh out of surprise.
Imagine if I were already in school, and needed to “go to class” by logging onto the online classroom stuff. What a hassle this would be. I think it might actually make me mad.